Effective as of/Last updated on April 1, 2019

Coeo takes the privacy of its users seriously. As such, in order to better serve you, this privacy policy (“Privacy Policy”) is intended to provide further guidance on how CoeoSpace, LLC, and its affiliates (“Coeo”, "us", "we", or "our") uses certain of your Personally Identifiable Information (“PII”) on our websites, mobile apps, blogs, social media accounts, or apps (collectively, the “Site” or “Sites”) in relation to our software, products, and services (collectively, “Services”). The terms “users” or “you” as used in this Privacy Policy, refer to users or renters, who use the Site to look for properties to rent, property owners, agents/brokers and managers, who list properties for rent on the Site, and all other visitors of the Site, including those who use the software or any other tools or services we provide on this Site.

Please take the time to carefully read this Privacy Policy as your privacy is important to Coeo. If you have any questions on how we collect, use, protect, or otherwise handle your PII, please contact us. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meaning as in our Terms of Use.

Types of Data Collected

Information We Collect

At various times you may give your personal data to us and we collect certain information in order to better serve you. Such information may include (i) information that you give us in relation to our Services, and (ii) information we acquire from your use of our Services. For example, in order to send a booking request or inquiry from you to a host, owner or broker/agent, we may need to know all or some of the following information in relation to Services provided: your name, email address, mailing address, phone number, certain social media profiles, or other details to help you with your experience. We may collect and store this information whenever you provide such information, or whenever you visit our Site in relation to our Services. For the purpose of this Privacy Policy, we determine PII in accordance with U.S. privacy law, including (without reservation) the Privacy Act of 1974, as amended. By providing information to us when listing a property, searching for a property, using any tool or service on the Site or by otherwise using the Site, you expressly agree to this Privacy Policy and acknowledge and accept our terms of use. We do not knowingly collect or process data from anyone under the age of eighteen (18) years old.

Our primary purpose in collecting your personal data is to provide you with the Services you request as well as those which we believe will optimize your use of the Site. You agree that we may use your personal data for the following purposes:

  • For the Services provided on the Site or to support your request;
  • To contact you from time to time with updates, new features or additional Services;
  • To send other messages that help us provide our services on the Site;
  • To assist people you have done (or have agreed to do) business with from time to time. For example, we may pass on certain of your information as a lister to a host that has booked, or inquired about, your property. Similarly, if you are a Host, Broker/Agent, Landlord or Owner and a user needs to contact you, you agree that we may give them your contact details;
  • To customize, measure, report on and improve our Services, content and advertising;
  • To promote Services related to the Site or those of Coeo and/or our affiliates;
  • To compare information for accuracy, update our records, and verify it with third parties;
  • To prevent, investigate or prosecute activity we think may be potentially illegal, unlawful or harmful;
  • To enforce our Privacy Policy and/or our Terms of Use or any other purpose referenced herein or therein;
  • If you are a Host, Broker/Agent, Landlord or Owner, we may also display your phone number, name and company name on the listing itself so that users may contact you;
  • We may also contact you about your account and your use of our Services;
  • To share with a third party performing Services on our behalf, such as to process payments;
  • To disclose such information to other companies we work with to feature all or part of the property listings or otherwise provide promotional or other services related to Coeo’s business. This might include featuring your listings, videos and photographs on other websites; and
  • To allow any third party you have asked us to share your personal data with – such as Facebook or Twitter—if you have asked us to connect with your social media account.

Our Use of Usage Data

We may also collect information that your browser sends whenever you visit our Service via your computer web browser, or when you access the Service by or through a mobile device ("Usage Data"). This Usage Data may include information such as your computer's internet protocol address (“IP address”), browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. When you access the Site by or through a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.

Our Use of Tracking & Cookies Data

In order to provide you with best of class Service, we may use cookies and similar tracking technologies to collect and store information when you visit our Site With your permission, cookies allow for your web browser (to transfer small files to your computer's hard drive, which enables the Site's systems to recognize your browser and capture and remember certain information to improve the ease of navigation on your next visit (such files, the “Cookies”). For example, Cookies may be used to store things such as your login information and your browsing references, as well as help us compile data about site traffic so that we can enhance and better serve you, our client. Coeo may further utilize third-party services that track this information on our behalf, such as Google Analytics and other analytical tools to gather statistics on site usage. Coeo has no control over Google’s data collection through Google Analytics, and we encourage you to look at Google’s own privacy policy for details of their data collection practices. If you want to opt out from Google Analytics, please go to: https://tools.google.com/dlpage/gaoptout.

You can control whether your web browser notifies you when a website uses or stores Cookies, and refuse permission on a case by case basis. If you wish to modify your web browser’s treatment of Cookies, please refer to your specific web browser’s help articles. Further, unless you have adjusted your browser settings such that it will refuse to store Cookies, our system will send Cookies as soon as you visit our Site. By continuing to use the Site without adjusting your browser settings, you acknowledge and consent to our Cookie policy. Please note that if you do disable Cookies, however, some features provided by the Site that rely on the information collected by Cookies may be disabled and may not function as intended.

How We Use Your Information

We may use the information we collect in order to provide, maintain, and improve our Services. We may also use such information in order to more quickly find your perfect listing or match you with the ideal space, keep record of your communication in order to improve our Services, or offer you new Services. We will ask for your consent before we attempt to use any information collected by the Site for a purpose other than what is set out in this Privacy Policy.

Transfer of Your Data

Your information, including PII, may be transferred to, and maintained on, servers or computers located outside of your state, province, country or other governmental jurisdiction, and such governmental jurisdiction may have data protection laws that differ from those from your jurisdiction. Because of Coeo’s continued expansion into other markets in which to offer our Services, personal data (which may include PII) contributed by or collected from users may be stored and processed in the United States or any other country in which we, members of Coeo or our partners maintain facilities. By using our Site, you acknowledge and agree that you may be transferring your personal data outside of the country in which you have contributed it (“Home Country”), and that you consent to any transfer of information outside of your country. If we transfer your personal data outside of your Home Country in this way, we will take steps to try to ensure that your privacy rights are protected in compliance with applicable data protection law and this Privacy Policy.

Disclosure for Legal Reasons

Coeo may disclose your personal data if we believe, in good faith, that disclosure is necessary to:

  • comply with a legal obligation or governmental order;
  • protect and defend the rights or property of Coeo;
  • prevent or investigate possible wrongdoing in connection with the Service or use of the Site;
  • protect the personal safety of users of the Service or the public; or,
  • protect against legal liability.

Our Use of Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Services on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used. These third parties have access to your PII only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Links to Other Sites

Our Site may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. You acknowledge and agree that Coeo has no control over, and assumes no responsibility for, the content, privacy policies or practices of any third-party sites or services.


We also use surveys to collect information about our users. From time to time, we request users' input in order to evaluate potential features and services. The decision to answer a survey is completely yours. We use information gathered from surveys to improve our Services.

Mobile Applications

When you download or use apps relating to our Site, we may receive information about your location and your mobile device, including a unique identifier for your device. We may use this information to provide you with location-based services, such as advertising, search results, and other personalized content. Most mobile devices allow you to turn off location services. If you have questions about how to disable your device's location services, we recommend you consult your device’s manual, or contact your mobile service carrier or your device manufacturer.

Telephone Calls

As well as collecting data online and from correspondence we may also speak with you face to face (for example, at a conference) or by telephone. If allowed under applicable law, we may record telephone conversations for quality assurance and training purposes. This Privacy Policy also governs these recordings, and such recordings may also be transferred to locations or processed worldwide.

Inquirie and Other Electronic Communications

Users may send inquiries to Hosts, Brokers/Agents, Landlords or Owners via clickable links on the listings on a Site. Further, travelers and property owners or managers may communicate with each other via tools on a Site. If you choose to send an inquiry or booking request through these links, your personal information, including your email address and any other information you supply (unless the Site specifies otherwise), will be visible to the property owner or manager in question so that they might reply directly to you. Your details may also be sent to us and we have access to those communications even if you contact the property owner or manager directly. If property owners or managers and travelers further engage in communications through a Site, we also have access to those communications, which we monitor for compliance and security purposes. Additionally, those inquiries and messages may be hosted on, be processed by or transmit through our servers. If you engage in such communications and call the other party, you may be asked to leave a return telephone number. Do not share information in the e-mail or phone call that you are not prepared to allow such person and Coeo to have, including, but not limited to, credit card and bank account information. In addition, inquiries and messages can be sent to the individual member you selected and to our system. Our customer service team may share such communications with property owners or managers in order to provide our Services. We may also, from time to time, use third party e-mail servers to send and track receipt of such communications, and analyze the pattern of such communications for trust and security purposes, as well as to gather data, such as inquiry and booking data (on an anonymous basis), to assist us in better understanding our business and customer base.

How Do We Protect Your Personal Information Once We Have It?

We take reasonable technical and organizational measures to guard against unauthorized or unlawful processing of your personal data and against accidental loss or destruction of, or damage to, your personal data. While no system is completely secure, we believe the measures implemented by the Site reduce our vulnerability to security problems to a level appropriate to the type of data involved. We have security measures in place to protect our user database and access to this database is restricted internally. However, it remains your responsibility:

  • To protect against unauthorized access to your use of the Site;
  • To ensure no one else uses the Site while your machine is logged on to the Site (including by logging on to your machine through a mobile, Wi-Fi or shared access connection you are using);
  • To log off or exit from the Site when not using it;
  • Where relevant, to keep your password or other access information secret. Your password and log in details are personal to you and should not be given to anyone else or used to provide shared access for example over a network; and
  • To maintain good internet security.

You are responsible for keeping all of your account details secure. If you think that any of your accounts has been compromised you should change your account credentials with us, and in particular, make sure any compromised account does not allow access to your account with us. In case of your account being compromised, you agree to tell us as soon as possible so that we can take appropriate measures, as needed.

Note that, despite the measures taken by us and the third parties we engage, the Internet is not secure. As a result, others may nevertheless unlawfully intercept or access private transmissions or data, and Coeo is not liable or responsible for any unlawfully intercepted or accessed transmissions beyond our immediate control.

Phishing or False emails

If you receive an unsolicited email that appears to be from us or a host, agent/broker, Landlord or Owner that requests personal information (such as your credit card, login, or password), or that asks you to verify or confirm your account or other personal information by clicking on a link, that email was likely to have been sent by someone trying to unlawfully obtain your information, sometimes referred to as a "phisher" or "spoofer." We do not ask for this type of information in an email. Do not provide the information or click on the link. Please contact us immediately upon receiving a spoofed or phishing email from what appears to be Coeo’s servers.

How do I correct or update my information?

If you are a Host, Broker/Agent, Landlord or Owner, the best way of seeing any personal information processed by us is to log on to your account by using the ‘List Space’ tab at the top of the screen. You can see your basic details and correct or update them there at any time to suit you. We also want to give you the opportunity to identify any inaccuracies in any other information we hold about you. Where possible, if we're told about the inaccuracy of any personal information, we will make appropriate corrections. You can ask to see, update or amend any information we hold on you by contacting us using the information below. We may not be able to delete your personal information without also deleting your user account. You will not be permitted to examine the personal information of any other person or entity. In order to verify your identity, you may be required to provide us with personal information prior to accessing any records containing information about you. We may not accommodate a request to change or delete personal information if we believe doing so would violate any law or legal requirement, or cause the information to be incorrect.

We will honor any legal right that you have to access, modify or erase your personal information. To request access and to find out whether any fees may apply, if permitted by the applicable state, federal, or national law (outside of the United States), please contact us using the information below.

How do I opt-out of receiving marketing communications from you?

We will contact you from time to time for marketing purposes. Unless you have opted out, this could include contacting you by phone or email.

You may opt-out of receiving marketing communications from us by the following means:

  • Contact us via email or phone;
  • Follow the instructions included in each communication or newsletter;
  • Use the unsubscribe function; or
  • Mail the request to us at 347 Northgate Drive, Warrendale, PA 15086.

Please remember that if you change your preferences it may take a short time for those preferences to become effective.

How long will we keep your personal data?

We will retain your personal data only as long as is necessary for the purposes to which you consent under the Terms of Use and this Privacy Policy, or as is required by applicable law.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. To the extent available, we will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, the practices of this Site, or your dealings with this Site, we encourage you to contact us at Customer Support.